Returns & Refund Policy

At ClipX, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our Returns and Refund Policy below.

Company: HUPHONES LTD
Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: contact@clipx-store.com
Website: www.clipx-store.com

1. Return Eligibility

1.1 – Returns are accepted within 30 days from the date you receive your order.

1.2 – To qualify for a return, items must be:

  • Unused and in the same condition you received them.

  • In the original packaging with all accessories and manuals included.

1.3 – Products that have been used, damaged, or altered are not eligible for a return.

2. Non-Returnable Items

2.1 – The following items cannot be returned:

  • Gift cards or promotional items.

  • Items marked as “Final Sale.”

  • Customized or special-order products.

3. Return Process

3.1 – To start a return, please contact us at contact@clipx-store.com with your order number, reason for return, and supporting photos (if applicable).

3.2 – Our team will review your request and provide return instructions and the appropriate return address.

3.3 – Once approved, ship the item back to us using a trackable shipping method.

3.4 – Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

4. Refunds

4.1 – After we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

4.2 – If approved, your refund will be processed within 5–10 business days, and credited back to your original payment method.

4.3 – Shipping fees are non-refundable, except when the return is due to our error (wrong or defective item).

5. Late or Missing Refunds

5.1 – If you haven’t received your refund after 10 business days:

6. Exchanges

6.1 – We replace items only if they are defective or damaged upon arrival.

6.2 – If you need to exchange an item for the same product, email contact@clipx-store.com within 7 days of receiving your order.

7. Order Cancellations

7.1 – Orders can be canceled within 12 hours of placement.

7.2 – Once processing begins or the order is shipped to the warehouse/manufacturer, cancellations are no longer possible.

8. Damaged or Incorrect Items

8.1 – If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

8.2 – Include photos of the product and packaging so we can resolve the issue promptly with a replacement or refund.

9. Contact Us

9.1 – For any questions about returns or refunds, please contact our support team at:

Email: contact@clipx-store.com
Company: HUPHONES LTD
Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Website: www.clipx-store.com